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FAQ

FAQ Discription

Apple iPhone models with an eSIM:

iPhone 15

  • iPhone 15 Pro Max
  • iPhone 15 Pro
  • iPhone 15 Plus
  • iPhone 15
     

iPhone 14

  • iPhone 14 Pro Max
  • iPhone 14 Pro
  • iPhone 14 mini
  • iPhone 14
     

iPhone 13

  • iPhone 13 Pro Max
  • iPhone 13 Pro
  • iPhone 13 mini
  • iPhone 13
     

iPhone 12

  • iPhone 12 Pro Max
  • iPhone 12 Pro
  • iPhone 12 mini
  • iPhone 12
     

iPhone 11

  • iPhone 11 Pro Max
  • iPhone 11 Pro
  • iPhone 11
     

iPhone XS, XR, and SE

  • iPhone XS Max
  • iPhone XS
  • iPhone XR
  • iPhone SE 2 (2020)


Apple iPad models with an eSIM:

  • iPad Pro 11" (1st Gen or later)
  • iPad Pro 12.9" (3rd Gen or later)
  • iPad Air (3rd Gen or later)
  • iPad (7th Gen or later)
  • iPad mini (5th Gen or later)

 

Samsung galaxy phones using eSIM

  • Samsung Galaxy S23 Ultra
  • Samsung Galaxy S23+
  • Samsung Galaxy S23
  • Samsung Galaxy S22 Ultra
  • Samsung Galaxy S22+
  • Samsung Galaxy S22
  • Samsung Galaxy S21+ Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy S21
  • Samsung Galaxy S20  Ultra
  • Samsung Galaxy S20+
  • Samsung Galaxy S20
  • Samsung Galaxy Note 20 Ultra 5G 
  • Samsung Galaxy Note 20
  • Samsung Galaxy Z Fold2 5G
  • Samsung Galaxy Z Fold3 5G
  • Samsung Galaxy Fold
  • Samsung Galaxy Z Flip

Step 1: Turn off your Android device to avoid any potential problems while switching SIM card and insert the SIM card into the device then restart your Android device.

Step 2: Configure roaming data settings

-       Open the Settings app on your Android device, Go to the Network and Internet option.

-       Tap Roaming network, Enable data roaming in mobile network settings.

-       In the cellular setting, fill in the APN field with the following link: L2travelsim.movedata.mobi

Step 3: Check the connection

-       Check the signal: Make sure your device displays network bars, indicating a mobile network connection.

-       Roaming data test: Open your web browser and visit any website to make sure your roaming data is working.

Step 1: Turn off your device and insert the L2 Travel SIM card into the device and restart the device.

Step 2: Configure mobile data settings

-       Open the Settings app on your iPhone, Tap Mobile (or Mobile Data).

-       Go back to your cellular settings and turn on data roaming.

-       In the cellular setting, fill in the APN field with the following link: L2travelsim.movedata.mobi

Step 3: Check the connection

-       Check the signal: Make sure your iPhone displays the signal bars or the network name at the top of the screen.

-       Mobile data test: Open Safari or another web browser and visit a website to make sure mobile data is working.

No signal or data?

-       Restart your device after inserting the SIM card, Try reinserting the SIM card.

Low data speeds?

-       Make sure you are in an area with good network coverage.

-       Disable any VPNs or other applications that may interfere with the data connection.

Contact Support

If you encounter any issues that are not covered by this guide, please contact customer support for further assistance.

Second, eSIMs

-       No service or unable to connect: Make sure the eSIM is activated correctly and the plan is active. Restart your device if necessary.

-       Switch between SIM cards: If you have a physical SIM card and eSIM, you can switch between them via SIM card manager (Android) or cellular settings (Apple).

-       Data usage: Monitor your data usage to avoid exceeding the limits of your plan, you can do this under Data usage or cellular settings. Turn off device update via cellular data plan (iCloud update).

1. Check device compatibility: Make sure your Android device supports eSIM.

2. Update your device: Make sure that your Android device is running the latest version of its operating system. Go to Settings > Software Update to check for and install updates if necessary.

3. Get eSIM and activation details: Open your email to receive the eSIM code or manual activation details from the company L2 Travel SIM

4. Add eSIM to your device

-       Open the Settings app on your Android device.

-       Go to Connections or Network & Internet, Select the SIM card or cellular.

-       Tap Add mobile plan or Add carrier.

-       Choose to scan QR code or enter the activation code manually (if provided).

-       In the cellular setting, fill in the APN field with the following link: L2travelsim.movedata.mobi

5. Prepare a data plan

-       Once the eSIM is added, go back to Settings > Connections > SIM Card Manager.

-       Set the new eSIM as your preferred data plan by selecting it under Mobile data.

6. Activate and use your eSIM

-       Turn on eSIM if it is not already enabled.

-       Your eSIM should be active now, and you can start using mobile data according to the plan you selected.

1. Check device compatibility: Make sure your iPhone or iPad supports eSIM. You can check this by going to Settings > > General About and looking for an option to add an eSIM.

2. Update your device: Make sure your iPhone or iPad is running the latest version of iOS or iPadOS. Go to Settings > General > software update to check for and install updates if necessary.

3. Get an eSIM code: Open your email to receive an eSIM or manual activation details from the company L2 Travel SIM

4. Add eSIM to your device

-       Open the Settings app on your iPhone or iPad.

-       Tap Cellular or Mobile Data, Tap Add cellular plan.

-       Use your device's camera to scan the QR code provided by L2 Travel SIM.

-       If you have an activation code, click Enter details manually and enter the required information.

-       In the cellular setting, fill in the APN field with the following link: L2travelsim.movedata.mobi

5. Prepare a data plan

-       After adding an eSIM, you can name it (for example, "travel data").

-       To set it as your basic data plan, go to Settings > Cellular > plans.

-       Select an eSIM and choose Turn on this line.

-       Set it as the default line for cellular data if you wish.

6. Activate and use your eSIM

-       Make sure the eSIM is turned on and the International Roaming option is open.

Your eSIM should be active now, and you can start using mobile data according to the plan you selected.

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